A case study is a comprehensive and in-depth examination of a particular subject, often within its real-life context. It serves as a methodological tool to explore, analyze, and understand complex issues or phenomena, ranging from individual experiences to organizational challenges. Typically employed in various academic disciplines, business settings, and scientific research, a case study involves an extensive investigation that aims to provide a detailed account of the subject under scrutiny. By delving into the intricate details of a specific case, researchers can uncover valuable insights, draw conclusions, and offer practical solutions. This method offers a holistic approach, allowing for a nuanced understanding of the multifaceted factors influencing the subject, making it an invaluable tool for gaining knowledge and informing decision-making processes.
Q13. Rameshwar successfully cleared the prestigious civil services examination and was excited about the opportunity that he would get through the civil services to serve the country. However, soon after joining the service, he realized that things are not as rosy as he had imagined. He found a number of malpractices prevailing in the department assigned to him. For example, funds under various schemes and grants were being misappropriated. The official facilities were frequently being used for personal needs by the officers and staff. After some time, he noticed that the process of recruiting the staff was also not up to the mark. Prospective candidates were required to write an examination in which a lot of cheating was going on. Some candidates were provided external help in the examination. Rameshwar brought these incidents to the notice of his seniors. However, he was advised to keep his eyes, ears and mouth shut and ignore all these things which were taking place with the connivance of the higher-ups. Rameshwar felt highly disillusioned and uncomfortable. He comes to you seeking your advice.
Indicate various options that you think are available in this situation. How would you help him to evaluate these options and choose the most appropriate path to be adopted? (250 Words, 20 Marks)
Tags: Case Studies
Answer:
Case Summary:
Rameshwar cleared the prestigious civil services examination and was excited to get the opportunity to serve the country. He found a number of malpractices dominant in the department assigned to him and when shared this with his seniors they advised him to stay silent and aloof. In this situation Rameshwar seeks my advice.
Stakeholders involved in the case: Rameshwar, who successfully cleared the prestigious civil services examination, Seniors of Rameshwar and other officers.
Ethical Issues/Ethical Dilemmas: Ethical values are emphasizing to serve the country, hierarchy, corruption creating the barrier.
Options that are available in this situation:
Rameshwar should have the mental tenacity to accept the harsh reality. In this case, he may be heading a department or an office. Being a head of the department, he is responsible for managing it in accordance with rules and regulations. He should act immediately to correct matters. In any office, accounts have to be kept accurately and pilfering money is a crime. He should ensure that accounts and records are maintained properly. If necessary, he should arrange an audit. Based on it, he should start action against the fraudsters. As regards misuse of office facilities, he should instruct those responsible for their custody and proper use to prevent private use of office facilities. No examination is conducted without invigilators. He should take action against erring invigilators and candidates if malpractices are detected.
In a hierarchy, the primary responsibility rests with the official who has been assigned the task. If things go wrong, he will be responsible. If something falls within his exclusive power, he should act without consulting others. If he has to work on the instructions of superiors, he should bring these matters to their notice in writing. Then they will be forced to act. Otherwise, they will become knowingly parties to wrongdoing and liable for penalties.
In any case, Rameshwar should not become privy to unlawful actions. Ultimately, one cannot do anything illegal, irrespective of any compulsions. Officers have to perform their duties ignoring distracting thoughts about office or state of society. Rameshwar should refuse to play ball.
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