Direction (Q. Nos. 1-9) Given below are eight questions. Bach question describes a situation and is followed by four Directions ossible responses. Indicate the response you find most Choose only one response for each question. The esponses will be evaluated based on the level of appropriateness ppropriate. ir the given situation. Please attempt all the questions. There sno penalty for wrong answers for these eight questions.
Q1. You have been asked to give an explanation for not attending an important official meeting. Your immediate boss who has not informed you about the meeting is now putting pressure on you not to place an allegation against him/her. You would (2011)
(a) send a written reply explaining the fact
(b) seek an appointment with the top boss to explain the situation
(c) admit your fault to save the situation
(d) put the responsibility on the coordinator of the meeting for not informing
Ans. (a)
Exp. As you have been asked to give an explanation, so it is the best way to give a written reply explaining the fact. Hence, answer is (a).
Q2. A local thug (bad element) has started illegal construction on your vacant plot. He has refused your request to vacate and threatened you of dire consequences in case you do not sell the property at a cheap price to him. You would (2011)
(a) sell the property at a cheap price to him
(b) go to the police for necessary action
(c) negotiate with the goon to get a higher price
Ans. (b)
Exp. In such a situation, going to the police for necessary action is the best action that should be taken. Hence, answer is (b)
Q3. You have to accomplish a very important task for your headquarters within the next two days. Suddenly you meet with an accident. Your office insists that you complete the task. You would
(a) for extension of deadline
(b )ask for an extension of your ability to fishmay
(c) suggest alternate person to headquarters who may do the needful
(d) stay away till you recover
Ans. (b)
Exp. Informing headquarters of your inability to finish the work one time, explaining the reason is the best action. So, answer is (b)
Q4. You are an officer-in-charge for providing basic medical facilities to the survivors of an earthquake affected area. Despite your best possible effort, people put allegations against you for making money out of the funds given for relief. You would (2011)
(a) let an enquiry be set up to look into the matter
(b) ask your senior to appoint some other person in your place
(c) not pay attention to allegations
(d) stop undertaking any initiative till the matter is resolved
Ans. (c)
Exp. As you are doing your work honestly and with complete on dedication, so thet best action is not to pay attention to the allegations. Hence, answer is (c).
Q5. You have been made responsible to hire boats at a short notice to be used for an area under flood. On seeing the price mentioned by the boat owners you found that the lowest price was approximately three times more than the approved rate of the government. You would (2011)
(a) reject the proposal and call for a fresh price
(b) accept the lowest price
(c) refer the matter to the government and wait
(d) threaten the boat owners about a possible cancellation of the licence
Ans. (a)
Exp. Since, the price mentioned by the boat owners are three times the approved government rate so you cannot accept the lowest price at once, as you are a responsible government employee and the money given to you is not In yours. So, in such situation it is best to reject the proposal and call for a fresh price.
Q6. You are the officer-in-charge of a village istor administering distribution of vaccine in an isolated epidemic hit village and you are left with only one vaccine. There is a requirement of that vaccine from the Gram Pradhan and also a poor villager. You are being pressurised by the Gram Pradhan to issue the vaccine to him. You would (2011)
(a) initiate the procedure to expedite the next supply without issuing the vaccine to either
(b) arrange vaccine for the poor villager from the distributor of another area
(c) ask both to approach a doctor and get an input about the urgency
(d) arrange vaccine for the Gram Pradhan from the distributor of another area
Ans. (c)
Exp. In the given situation, you need to consult a doctor’s advice before reaching to any conclusion. Then, after knowing the need and urgency, you can give medicine. So, answer is (c).
Q7. You have taken up a project to create night-shelters for homeless people during the winter season. Within a week of establishing the shelters, you have received complaints from the residents of the area about the increase in theft cases with a demand to remove the shelters. You would (2011)
(a) ask them to lodge a written complaint in the police station
(b) assure residents of an enquiry into the matter
(c) ask residents to consider the humanitarian effort made
(d) continue with the project and ignore their complaint
Ans. (b)
Exp. As a responsible project manager, it is your responsibility to pacify the residents, who have complained to you. The best action in such situation is to assure residents of an inquiry into the matter.
Q8. You, as an administrative authority, have been approached, by the daughter-in-law of an influential person regarding harassment by her in-laws on account of insufficient dowry. Her parents are not able to approach you because of social pressures. You would (2011)
(a) call the in-laws for an explanation
(b) counsel the lady to adjust, given such a circumstance
(c) take action after her parents approach you
(d) ask her to lodge a complaint with the police
Ans. (d)
Exp. Here, the best option is to ask her to lodge a complaint with the police for future actions. Hence, answer is (d).
Directions (Q. Nos. 9-16) Given below are seven questions. Each question described a situation responses. Indicate the response you find most appropriate. Choose only one response for each question. The responses will be evaluated based on the level of appropriateness for the given situation. Please attempt all the questions. There is no penalty for wrong answers for these seven questions.
Q9. You have difference of opinion regarding the final report prepared by your subordinate that is to be submitted urgently. The subordinate is justifying the bos information given in the report. You would (2012)
(a) convince the subordinate that he is wrong
(b) tell him to reconsider the results
(c) revise the report on your own
(d) tell him not to justify the mistaken
Ans. (c)
Exp. Considering the urgency, options (a) and (b) would result in loss of time. Option (c) would result in an unnecessary dispute. So, the best action is to revise the report on your own and after that you can guide subordinate about the report. So, option (c) is best course of action.
Q10. You are competing with your batch-mate for a prestigious award to be decided based on an oral presentation. Ten minutes are allowed for each presentation. You have been asked by the presenon time. Your friend, however, is than the stipulated time period. You would committee to
(a) lodge a complaint to the chairperson against the discrimination
(b) not listen to any justification from the committee
(c) ask for withdrawal of your name
(d) protest and leave the place
Ans. (a)
Exp. Withdrawal of your name is an escapist attitude. Protesting is correct but lodging a complaint to the concerned authority will give the result. So, option (a) is the best course of action
Q11. You are handling a time-bound project. During the project review meeting, you find that the project is likely to get delayed due to lack of cooperation of the team members. You would (2012)
(a) warn the team members for their non-cooperation
(b) look into reasons for non-cooperation
(c) ask for the replacement of team members
(d) ask for extension of time citing reasons
Ans. (b)
Exp. Looking into reasons for non-cooperation and then rectifying it is the correct step. Options (c) and (d) show lack of leadership qualities. Option (a) will not solve the problem permanently. So, option (b) is correct.
Q12. You are the chairperson of a state sports committee. You have received a complaint and later it was found that an athlete in the junior age category who has won a medal has crossed the age criteria by 5 days. You would (2012)
(a) ask the screening committee for a clarification
(b) ask the athlete to return the medal
(c) ask the athlete to get an affidavit from the court declaring his/her age
(d) ask the members of the sports committee for their views
Ans. (b)
Exp. Since, it is proved that athlete has crossed the age criteria so options (a) and (d) are ruled out. Asking for an affidavit does not change the fact. So, best course of action would be to ask the athlete to return the medal. So, option (b) is correct.
Q13. You are handling a priority project and have been meeting all the deadlines and are therefore planning your leave during the project. Your immediate boss 10 does not grant your leave citing the urgency of the (2012) project. You would
(a) proceed on leave without waiting for the sanction
(b) pretend to be sick and take leave
(c) approach higher authority to reconsider the leave application
(d) tell the boss that it is not justified
Ans(c)
Exp. Option (a) shows your adamant attitude. Option (b) is ethically not permitted. Arguing with the immediate boss is not correct as it will not bring any result. Option (c) is the best course of action.
Q14. You are involved in setting up a water supply proje in a remote area. Full recovery of cost is impossib in any case. The income levels in the area are lo and 25% of the population is Below Poverty Lin (BPL). When a decision has to be taken on
(a) recommend that the supply of water be free of charge f you would all respects (2012
(b) recommendon a one time fixed sum t the installation of taps and the usage of water be free
(c) recommend that a fixed monthly charge be levied onl on the non-BPL families and for BPL families wal should be free
(d) recommend that the users pay a charge based on the consumption of water with differentiated charges for non-BPL families
Ans. (d)
Exp. Options (a) and (b) would result into wastage of water an loss for the project. Options (c) and (d) are good course action but differentiated charges according to income leve and consumption would be a better solution. So, option (d is correct.
Q15. As a citizen you have some work with a governmen department. The official calls you again and again and without directly asking you, sends out feelers for a bribe. You want to get your work done. You would
(a) give a bribe
(b) behave as if you have not understood the feelers and persist with your application
(c) go to the higher officer for help and verbally- complaining about feelers
(d) send in a formal complaint
Ans. (c)
Exp. Option (a) is not correct and ethically not permitted. Option (b) will not solve your problem. Giving a written complaint about the feeler is logically not correct. So, best course of action is to go to the higher officer for help and verbally complaining about feelers.
Q16. Consider the following statements. (2013)
- A primary group is relatively smaller in size.
- Intimacy is an essential characteristic of a primary group.
- A family may be an example of a primary group.
In the light of the above statements, which one of the following is true?
(a) All families are primary groups
(b) All primary groups are families
(c) A group of smaller size is always a primary group (d) Members of a primary group know each other
Ans. (d)
Exp. Option (a) is incorrect because statement (3) says that a family may be an example of primary group and not that all families are. (b) is incorrect because we are told by statement (3) that a family may be a primary group and nothing about all primary groups. (c) is also incorrect because Statement (1) says that a primary group is relatively smaller in size and not whether it is actually small or not. (d) is correct. Statement (2) tells us that intimacy is an essential characteristic of a primary group which means that the members of a primary group know each other intimately.
- Directions (Q. Nos. 17-21) Given below are six questions. Each question describes a situation and is followed by four possible responses. Indicate the response you find most appropriate. Choose only one response for each question. The responses will be evaluated based on the level of appropriateness for the given situation. Please attempt all the questions. There is no penalty for wrong answers for these six questions.
Q17. You are the head of your office. There are certain houses reserved for the allotment to the office staff and you have been given the discretion to do so. A set of rules for the allotment of the houses has been laid down by you and has been made public. Your personal secretary, who is very close to you, comes to you and pleads that as his father is seriously ill, he should be given priority in allotment of a house. The office secretariat that examined the request as per the rules turns down the request and recommends the procedure to be followed according to the rules. You do not want to annoy your personal secretary.(2013)
In such circumstances, what would you do?
(a) Call him over to your room and personally explain why the allotment cannot be done
(b) Allot the house to him to win his loyalty
(c) Agree with the office note to show that you are not biased and that you do not indulge in favouritism
(d) Keep the file with you and not pass any orders
Ans. (a,c)
Exp. Here, we have two objectives according to the question, not to annoy the secretary and to follow the rules and the law. Option (a) allows to both follow the rules as well as not to annoy the secretary and so it should be the first choice. Option (c) follows the rules but might disrupt the relationship with the secretary.
In any case following the law and not showing any kind of favouritism are imperatives and cannot be compromised for any friendship. Thus (c) is also an acceptable solution. Option (b) is clearly wrong as it shows favouritism and bias and breaks the official rules. Option (d) is also clearly wrong as not doing your job because it might lead to unfavourable results for someone is also not acceptable.
Q18. While travelling in a Delhi-registered commercial taxi from Delhi to an adjacent city (another State), your taxi driver informs you that as he has no permit for running the taxi in that city, he will stop at its Transport Office and pay the prescribed fee of ₹ 40 for a day. While paying the fee at the counter you find that the transport clerk is taking an extra 50 for which no receipt is being given. You are in a hurry for your meeting. In such circumstances, what would you do? (2013)
(a) Go up to the counter and ask the clerk to give back the money which he has illegally take (b) Do not interfere at all as this is a matter between the taxi driver and the tax authorities
(c) Take note of the incident and subsequently report the matter to the concerned authorities
(d) Treat it as a normal affair and simply forget about it
Ans. (c a)
Exp. Here, again we have two objectives. Firstly, it is our responsibility to report any case of corruption that we come across. Secondly, time is precious in this situation and reaching the destination on time is also important. In this case, we can either give priority to reaching the meeting. since reporting the case later on will not cause any imeversible damage or we can also take care of the matter then and there.
Thus, option (c) is correct and option (a) is also acceptable.
Options (b) and (d) are clearly wrong because they ignore the case of corruption. Taking cognizance of such matters even if they don’t fall in ones domain is every citizen’s public responsibility.
Q19. A person lives in a far off village which is almost two hours by bus. The villager’s neighbour is a very powerful landlord who is trying to occupy the poor villager’s land by force. You are the District Magistrate and busy in a meeting called by a local Minister. The villager has come all the way, by bus and on foot, to see you and give an application seeking protection from the powerful landlord. The villager keeps on waiting outside the meeting hall for an hour. You come out of the meeting and are rushing to another meeting. The villager follows you to submit his application. What would you do? (2013)\
(a) Tell him to wait for another two hours till you come back from your next meeting
(b) Tell him that the matter is actually to be dealt by a junior officer and that he should give the application to him
(c) Call one of your senior subordinate officers and ask him to solve the villager’s problem
(d) Quickly take the application from him, ask him a few relevant questions regarding his problem and then proceed to the meeting
Ans. (d.c)
Exp. Here, we have two objectives to achieve at the same time. Firstly, we have to help the villager who has come from far off. Secondly, we have to reach the second meeting on time.
Option (d) allows us to achieve both.
Option (c) also achieves the same objectives though it means that the villager will have to wait for a little more time. Options (a) and (d) are wrong as, they will increase the troubles of the villager who might not be able to wait longer.
Q20. There is a shortage of sugar in your district, where you are the District Magistrate. The government has ordered that only a maximum amount of 30 kg sugar is to be released for wedding celebrations. A son of your close friend is getting married and your friend requests you to release at least 50 kg sugar for his son’s wedding. He expresses annoyance when you tell him about the government’s restrictions on this matter. He feels that since you are the District Magistrate you can release any amount. You do not want to spoil your friendship with him. In such circumstances, how would you deal with the situation?
(2013)
(a) Release the extra amount of sugar which your friend has requested for
(b) Refuse your friend the extra amount and strictly follow the rules
(c) Show your friend the copy of the government instructions and then persuade ade him to accept the lower amount as prescribed in the rules
(d) Advise him to directly apply to the allotting authority and inform him that you do not interfere in this matter
Ans. (d.c)
Exp. Here, we have two objectives, to follow the government orders and to not spoil the friendship. Option (d) allows us to achieve both since we are not directly refusing to help. Option (c) is also correct. However, it involves us into the situation by trying to persuade the friend directly.
Option (a) is clearly wrong as it doesn’t follow the government orders. Option (b) is also less acceptable as it does not achieve the objective mentioned in the problem, that is not to lose the friendship since it risks annoying him
Q21. You are incharge of implementing the Family Planning Programme in an area, where there is a strong opposition to the present policy. You want to convince the residents of the need for keeping small families. What would be the best way of communicating this message? (2013)
(a) By logically explaining to the residents the need for family planning to improve health and living standards
(b) By encouraging late marriages and proper spacing of children
(c) By offering incentives for adopting family planning devices
(d) By asking people, who have been sterilised or are using contraceptives to directly talk to the residents
Ans. (a,d)
Exp. Here, we have convince the villagers to accept the programme while keeping in mind the local sensibilities Option (a) is the right choice as villagers are more likely to be convinced, if they are presented with logic and reasons directly and clearly Option (d) is also correct. People, who have already had experience of the family planning ramme will be able to address the misgivings and programme concerns as well as explain the benefits and changes the programme has brought into their lives to villagers directly.
Option (b) might not work. By directly asking the people to change certain things which are personal and might be part of their culture might not go down well with the villagers Option (c) also might not work. Incentives can only work to a certain extent and people might still consider it as an interference in their personal lives.
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