A case study is a comprehensive and in-depth examination of a particular subject, often within its real-life context. It serves as a methodological tool to explore, analyze, and understand complex issues or phenomena, ranging from individual experiences to organizational challenges. Typically employed in various academic disciplines, business settings, and scientific research, a case study involves an extensive investigation that aims to provide a detailed account of the subject under scrutiny. By delving into the intricate details of a specific case, researchers can uncover valuable insights, draw conclusions, and offer practical solutions. This method offers a holistic approach, allowing for a nuanced understanding of the multifaceted factors influencing the subject, making it an invaluable tool for gaining knowledge and informing decision-making processes.
Q11. You are the head of the Human Resources department of an organisation. One day one of the workers died on duty. His family was demanding compensation. However, the company denied compensation because it was revealed in investigation that he was drunk at the time of the accident. The workers of the company went on strike demanding compensation for the family of the deceased. The Chairman of the management board has asked for your recommendation. What recommendation would you provide the management? Discuss the merits and demerits of each of the recommendations. (250 Words, 20 Marks)
Tag: Case studies.
Decoding the Question:
- In the Introduction, write your general understanding of the case.
- In the Body, Mention your recommendations along with merits and demerits.
- Conclude, with an opinion.
Answer:
Case Summary:
The above-mentioned situation is an example of an ethical dilemma between professional duty and human values. The situation demands the need of a balance between the ability to uphold professionalism but not compromise on values.
As a Chairman, I would provide the following recommendation to the management:
Option 1: Let the law take its own course. As the worker was drunk during duty, the company cannot be held responsible for his death.
This may sound right as the worker was bound to follow rules at the place of work. However, the strike by the remaining workers could affect the image and productivity of the company. No matter the outcome, the trust between workers and the management would be lost.
Option 2: Recommend the management to offer alternative employment to the kin of the deceased. Push the management to adopt stricter prevention and safety measures.
This option is suitable as it would be better to bring the situation under control. The workers could be placated if the kin of the deceased would be offered a job. And also the company may prefer to not lose image and man days due to the strike.
Option 3: Recommend the company to offer compensation.
The biggest merit of this recommendation would be upholding the values that define human beings. This will also help in sustenance of the family members of the deceased victim.
The Demerit of granting compassion are:-
• Financial cost to the company due to the payout of compensation
• Breaking its own norm would reduce credibility of management
• Workers would strike again to force management illegal benefits
• Workers may come to the office drunk again and cause greater accidents in future.
The second option (offer a job to the nearest relative) is suitable as it would be better to bring the situation under control. The workers could be placated if the kin of the deceased would be offered a job. And also, the company may prefer to not lose image and man days due to the strike.
My recommendation would be to provide options in the current context and the rest of the decision has to be taken by the management. Eventually, care has to be taken to balance both the humane values and discipline that the company aims to honour.
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