In addition to integrity and empathy, adaptability and accountability stand out as crucial attributes for effective public service. Adaptability enables public servants to navigate swiftly changing circumstances, from evolving policies to unexpected crises, ensuring they can respond effectively to the diverse needs of communities. Moreover, accountability fosters trust and transparency, holding public servants responsible for their actions and decisions. In a dynamic and complex socio-political landscape, these attributes are indispensable, as they empower individuals to meet the ever-changing demands of serving the public interest with resilience and integrity.
Answer:
(i) Accountability: It means answerability of a civil servant for his decision to the public for his acts or omission. Accountability helps in curtailing corruption and increases public confidence. It will increase trust and faith of people in the system and provide a strong interface between public servants and the public.
(ii) Fairness and justice: Fairness means impartial and just treatment or behaviour without favoritism or discrimination. Justice is the legal or philosophical theory by which fairness is administered. It means a civil servant should be fair and just in performing their own duties. It is an absolute necessity for maintaining an unbiased system and people’s confidence in governance.
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