The Ministry of Personnel, Public Grievances & Pensions is a key government body in India responsible for formulating policies related to public administration, personnel management, and grievances redressal. It plays a pivotal role in ensuring efficient governance and effective public service delivery.
Centralised Public Grievance Redress and Monitoring System (CPGRAMS)
- Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform that enables citizens to submit their grievances related to service delivery. Here are key points about CPGRAMS:
- 24×7 Accessibility: CPGRAMS is accessible to citizens around the clock, providing them with a convenient channel to raise their grievances.
- Unified Portal: It serves as a single portal connected to all Ministries and Departments of both the Government of India and various State Governments.
- Grievance Tracking: Individuals who file grievances through CPGRAMS receive a unique registration ID. This ID allows them to track the status and progress of their grievance.
- Appeal Mechanism: If a citizen is dissatisfied with the resolution provided by the Grievance Officer, CPGRAMS also offers an appeal facility.
- Department of Administrative Reforms and Public Grievances (DARPG): This department is responsible for overseeing the implementation of CPGRAMS. They monitor the grievance redress process and ensure timely actions are taken.
- Regular Examination of Grievances in Newspapers: In an effort to address grievances promptly, all Ministries, organizations, and departments were advised in 2016 to regularly review newspaper columns reporting on grievances. This helps in identifying and resolving issues within a defined timeframe.
- CPGRAMS plays a crucial role in enhancing transparency, accountability, and efficiency in the public service delivery system. It provides a direct channel for citizens to voice their concerns and seek timely redressal from relevant authorities.
FAQs
Q1. What is the role of the Ministry of Personnel, Public Grievances & Pensions?
The ministry oversees matters related to personnel management, public grievances redressal, and pension policies in India. It formulates policies, conducts administrative reforms, and ensures the efficient functioning of government departments.
Q2. How does the ministry handle public grievances?
The ministry operates the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), an online platform for citizens to lodge grievances related to central government departments. These grievances are then forwarded to the respective departments for resolution.
Q3. What initiatives has the ministry taken to improve public administration?
The ministry has introduced several initiatives to enhance transparency, accountability, and efficiency in public administration. These include digitalization of government processes, implementation of e-governance solutions, and capacity building programs for civil servants.
Q4. What are the major pension schemes administered by the ministry?
The ministry administers various pension schemes for central government employees, including the Central Civil Services Pension Rules, 1972, and the Central Civil Services (Commutation of Pension) Rules, 1981. It also oversees the disbursement of pensions through the Central Pension Accounting Office (CPAO).
Q5. How can citizens contact the Ministry of Personnel, Public Grievances & Pensions?
Citizens can reach out to the ministry through its official website or contact the Grievance Redressal Officers designated in each government department. Additionally, they can utilize the CPGRAMS portal to register and track the status of their grievances online.
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