Active Listening: Empathetic civil servants listen attentively to the concerns and needs of the public. They make an effort to understand their perspectives and experiences, and show that they value their input.
2. Understanding: Empathetic civil servants seek to understand the feelings and emotions of the people they serve. They put themselves in their shoes and try to see things from their perspective.
3. Compassion: Empathetic civil servants show genuine concern and care for the well-being of the people they serve. They are compassionate and sympathetic to the challenges that people face, and seek to provide support and assistance where possible.
4. Communication: Empathetic civil servants communicate effectively and clearly with the public. They use language that is easy to understand, and ensure that the public is aware of the services and support available to them.
5. Flexibility: Empathetic civil servants are flexible and adaptable to the needs of the public. They are willing to modify their approaches and services based on feedback and changing circumstances.
6. Cultural Sensitivity: Empathetic civil servants are sensitive to cultural differences and diversity. They show respect for the customs and beliefs of the people they serve, and seek to provide services and support that are culturally appropriate.
7. Positive Attitude: Empathetic civil servants maintain a positive and optimistic attitude, even in challenging situations. They remain calm and composed under pressure, and seek to find solutions that are in the best interest of the public.