It is a crucial value for civil servants because it ensures that they serve the public interest and not any personal or political interests. As public servants, civil servants are expected to work for the benefit of all citizens and act in a fair and unbiased manner.
Impartiality allows civil servants to remain neutral and objective when making decisions or carrying out their duties. They must not allow personal beliefs, interests, or prejudices to interfere with their work. By remaining impartial, civil servants can build trust with the public, maintain integrity, and ensure that decisions and actions are based on merit, facts, and evidence.
Impartiality also promotes transparency and accountability in the work of civil servants. It ensures that all citizens are treated equally and that decisions are made in the best interest of the public rather than any specific group or individual.